Solution

💡 Update the website into a mobile experience that facilitates engagement through interactive features.

My Role

UX Design & Research

With two other designers, I conducted user research, design, and prototyping to develop a new mobile experience for Mission: Cure.

Research artifacts, wireframes, & lo/hi-fidelity prototypes were created, tested, and presented to stakeholders. Throughout the entire process, design updates & hand-offs were shared with the front-end dev team.

Research

Understanding the Current Platform

Our team mapped out Mission: Cure's current site and discovered that it was very limited in functionality. It mainly consisted of static pages with text information or PDF files which offered little opportunities for interactive user engagement.

Interviewing Patients

We conducted user interviews with pancreatitis patients and caregivers to get a better understanding of how the new platform could support them.

We had them walk through the previous site and asked them questions to gauge how effective it was as a tool in their pancreatitis management.

Interviewees and prior testimonials, provided by our stakeholders, commonly expressed that many wanted to improve their care by taking a more active role but failed due to a lack of information or being overwhelmed by all the various aspects of their care management.

Competitive Analysis

Mission: Cure didn't have a mobile application we could compare with. So, our team conducted a competitive analysis of health apps, chosen explicitly by stakeholders, to identify features and strengths we could build off of.

From our analysis, we identified gaps that Mission: Cure could address by prioritizing the ability of users to take notes about their condition and subsequently utilize that information in advocating for better care or sharing it with others in the community for advice.

Synthesize

Personas

To empathize with our users and understand the problem space from their perspective, personas were constructed from our findings to represent the three main target user groups for the app: long-term pancreatitis patients, newly diagnosed patients, & caregivers.

User Flow

We created user flow maps to understand how users would interact with the proposed features and utilize them in their goals of receiving better care.

Building off of our persona for Kim, the newly diagnosed patient, this particular flow represents how the new Mission: Cure can act as a powerful tool to support users as they learn more about their condition, save their notes, and recall key points when they discuss next steps with their doctors.

Coordinating with Stakeholders & Developers

Our generative research provided insight into necessary features that would address user needs such as easy access to medical information, support managing their condition, and resources to better advocate for their care.

Synthesizing the findings, our team created a diagram of the envisioned user flow and app functionalities. We affinity-mapped it with stakeholders and the developer team to determine what could be implemented and prioritized within the project scope & resources.

Iterations

Sketches

Wireframes

Early Prototypes

Testing + Improvements

Based on user and stakeholder feedback from usability testing, our team progressively iterated and implemented 3 major updates to improve the prototypes.

High Fidelity Prototypes

Onboarding

Care Plan

Articles Interaction

Next Steps

This project is still under development. For our team’s next steps, we are focusing on:

For any further questions regarding my experience, please feel free to contact me

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